Kidd Plumbing Services Co

We have worked with Kidd Plumbing a few times for different problems in our old house. They are able to come out to your house right away, they are trust worthy is assessing the problem and offer competitive pricing. They've never had to make the same repair twice so I also trust their skill. I have been very happy with their service.

I do not recommend. Took them a week to install 3 toilets. One was delayed a week so they could raise the flange, and that meant going under the house and took 2 people. All fine with me, right thing to do. Got 2 invoices, first one for install of 3 toilets, but they had only done 2. Next invoice was for the under-house work, plus installing 1 toilet. So to net it out, I was billed for installation of 4 toilets, I only have 3 bathrooms. Called to get it fixed, they said they could change the invoices so the number of toilets equaled 3, but price would not be reduced. Used them 3 times in the last year, but no more. They were recommended by a friend, I will tell them and anyone else that asks.

I had a plumbing emergency and Kidd plumbing was able to come to my home same day even though they were booked up! Larry my plumber was an absolute plumbing expert. He is a total master of his craft. Customer for life!!! Highly recommend!

Updating the post to reflect that the owner and I worked it out; he will get another call from us should we have issues. It was a misunderstanding. All is good; we agreed to split the difference on the second hour. Was told it was going to be $125/hour; plumber was at our house for about 45 minutes, maybe an hour and that's being gracious, got a bill for two full hours. They showed up 20 - 30 minutes late. When I challenged the $233 they said that's what it is and the clock starts when he (plumber) calls me on his way; we never received a call (we checked our phone logs). The work they did was great; the billing was at best deceitful. If you hire them, document when they call, when they leave. They said the owner would contact me to resolve. Will update when that happens.

Avoid this company at all cost. Bad people bad company. A trusted agent of mine introduced them to me so I didn't do my due diligence because of his past "good" experience (now I doubt it). There were two guys in different times came in to my house to fix dripping water problem from T&P valve on the water heater (due to water pressure issue). Why two guys? because the first guy didn't solve the problem(he didn't even test water pressure upon arrival. No, he is not a rookie). How much did they charge me at the end? I give you a hint: the money you could buy half of a new water heater. After a couple of weeks dispute between Kidd and us (mainly my agent), they mearly discounted 10% or so off the original charges. Kidd Plumbing shouldn't exist because they don't have any sense of customer service and satisfaction. They are just bunch of cheats. I would tell this terrible story/exprience to everybody around me AND on every possible social review board. That's my mission. Again, STAY AWAY from Kidd Plumbing, terrible terrible company.

They came May 13th to remove a brominator and fix a shower that had a bad cartridge. After six (that's right, six) calls to Judy, the part was never ordered, because they said they couldn't locate it. Today Sept. 08th, after growing tired of looking at the dismantled shower, I called another plumber. They looked at the cartridge pulled it up on Amazon and ordered the part. Doesn't seem that difficult to locate to me. I will not be using them again.

I love being able to talk to a real person to make my appointment. The technicians were on time and quickly fixed my plumbing problem. They were very professional. I will definitely call them again.

The very best in anything in plumbing service. I've worked in plumbing, I know a professional. KNOWLEDGE & ABILITY.